Booking Terms & Conditions

The following booking terms and conditions (Terms), as updated from time to time, apply to all room and suite reservations (Reservations) made via our Website (www.maybourne.com). We kindly ask that you read them carefully before making a Reservation at any of our properties as you will be asked to accept to them when making your Reservation. If you do not accept, you will not be able to make a Reservation. 

Our Properties 

The “Hotel”, or “we” or “us” refers to the individual hotel at which you will stay. Our Hotels include:

Claridge’s 
The Connaught
The Berkeley 
The Emory
The Maybourne Beverly Hills
The Maybourne Riviera

Check-in 

Check-in is available from 3:00 pm and check-out by 12 noon. 

If you’ll be arriving before 3:00 pm, early check-in may be offered subject to availability.  

If you’ll be arriving late, all rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 12:00 pm the day after the scheduled date of arrival, unless otherwise agreed directly with us. 

Late check-out is available for an additional charge (subject to availability and at the Hotel’s discretion). With the exception of The Connaught, if you check-out before 3:00 pm, the additional charge is 50% of one night’s accommodation. If you check-out after 3:00 pm, the additional charge is equivalent to one night’s accommodation.  

With regards to stays at The Connaught, if you check-out after 5:00 pm the additional charge is 50% of one night’s accommodation. Please enquire with the Hotel reception. 

Reservations 

All descriptions, illustrations and indications of the price of our accommodation provided on the Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the accommodation. Your room or suite details and the price will be specified in the booking summary of your Reservation.

The images on the Website of our Hotel and accommodation are for illustrative purposes only.

The prices stated are inclusive of sales taxes at the applicable rate. You will also be required to pay a city tax in Nice. In California, there is an occupancy surcharge, a municipal surcharge, municipal surcharge occupancy tax and a California Tourism Assessment fee. There is also a discretionary Health and Wellness fee in California. All taxes are inclusive in the total price and are itemised separately in the “Price breakdown” quoted.

Room moves 

Very occasionally, we may need to move you from one room to another. If it is not possible to move you to a different room whilst you are present, we are authorised to remove your belongings from your existing room and place them in a new room. You are responsible for the removal of all valuables from your existing room and valuables placed in the room safe. You are advised to place valuables in the secure deposit facilities available from the Hotel’s Duty Manager. 

Admission to the Hotel and Conduct 

The protection of you, your property, the Hotel and the Hotel’s reputation are of paramount importance. Where, in our reasonable opinion, there is doubt regarding a prospective resident, guest or visitor, access to the Hotel may be declined.

We do not tolerate discrimination whether on grounds of sex, age, gender identification, colour, race, nationality, disability, marital status, maternity or pregnancy, religion or belief, sexual orientation, ethnic or national origin.

We are committed to providing a welcoming, safe and respectful environment for all guests and colleagues. We operate a zero-tolerance policy to any forms of misconduct towards our colleagues over the phone, in writing or in person. Abuse, threats, violence, intimidation, discrimination, bullying in any form, and harassment (including sexual harassment as defined under the Equality Act 2010, and amended by the Employment Rights Act 2025) will not be tolerated. 

We reserve the right to decline or cancel Reservations made and stays in progress by those who have breached these Terms, whether the Reservation is in that name or not. We also reserve the right to remove any person from the premises for any breach of this policy. To protect all our colleagues whilst at work, we reserve the right to share necessary information with our other properties.

Accounts Authority

You warrant that you are over 18 years of age and are authorised by or on behalf of the paying person to agree to these Terms and to incur the charges for use of the Services provided by us.

If you are a business customer, you confirm that you have authority to bind any business on whose behalf you are making Reservations.

During the online reservation process, guests will be required to confirm a valid payment method. You hereby authorise all outstanding charges to be settled by the Hotel using the provided payment method and/or using any of your credit or debit card details held on file authorised for such use. All Hotels accept cash in the local currency, American Express, MasterCard and VISA. Gift cards may not be used to purchase accommodation online, but may be used to pay when you check out. Please note that we cannot accept payments by cheque. Charges for usage of any or all of the services provided by the Hotel will be added to your room account with us and will be due for payment in accordance with the payment terms agreed between the paying person and the Hotel.

For long stays of 7 days or more, you are required to provide a valid credit/debit card on which outstanding charges will be settled weekly at the Hotel or in any event  within 24 hours of the date of the Hotel’s invoice.

Charges for usage of any or all of the Services provided by the Hotel are to be settled prior to leaving the Hotel or in accordance with payment terms agreed in writing between the paying person and the Hotel. You are deemed to have authorised the settling of all outstanding charges which can be processed by the Hotel using any credit or debit card details held on file.

Payments for the Hotel’s services may, at our discretion, be made by a third party such as a company, association or individual. We are entitled to decline payment by any such third parties. You remain personally liable for all charges for the Hotel’s Services until receipt of cleared funds from such third party.

We reserve the right to charge interest on late payments. In the United Kingdom, this is charged at 1% above Bank of England’s base rate on overdue balances. In California this is charged at 3%. For our French properties, penalties correspond to three times the Banque de France legal interest rate - Art L441-10 CDC.

We are entitled to secure your property and to hold the same until such time as we are in receipt of cleared funds in respect of all sums due from the paying person to the Hotel (the Sums Due). Should we not receive the Sums Due within 3 months of the Hotel’s invoice then we will be entitled to sell or otherwise dispose of your property. The net proceeds of any such disposal will be credited to the outstanding balance due to us.

We will never request your credit or debit card details over the phone during your stay. All payment information is collected through secure channels at the time of booking or during you stay via secure payment links, upon check-in or at the Reception in person during your stay. Please do not share your card details with anyone claiming to represent the Hotel during your stay. If you receive any such request, report it immediately to the Hotel Duty Manager.

Additional Charges 

All rates are on a Room Only basis unless otherwise stated. Please note that, with the exception of our French properties, all room rates are subject to a discretionary 5% service charge. In California, there is a discretionary 7% Health and Wellness fee.

For our French properties, in accordance with article L.221-28 of the French Consumer Code, the customer does not have the right of withdrawal provided for in article L. 121-20 of the French Consumer Code.

Cancellation Policy 

With the exception of The Maybourne Beverly Hills, any cancellations must be made by 6:00 pm local time, two days prior to scheduled arrival to avoid a penalty of one night's room charge.

For The Maybourne Beverly Hills, all cancellations for rooms and suites must be made 24 hours prior to scheduled arrival.

Cancellations for all Signature Suites and Residences must be made by 6:00 pm local time, 14 days prior to scheduled arrival to avoid a cancellation fee.

Special cancellation agreements may be in place for group bookings, special events bookings, or other special agreements. Please refer to your booking confirmation for further details.  

The Maybourne Riviera 

Deposit & Cancellation Seasons: 

• 16 March to 3 June 2026: Low/Off-peak Season 

• 4 June to 7 June 2026: Grand Prix - Event Season 

• 8 June to 26 September 2026: High Season 

• 27 September to 15 November 2026: Low/Off-peak Season 

Low Season: 

Studios and Suites 

All cancellations and changes must be received by 4.00 pm local time at least 1 day prior to the expected arrival date, to avoid any cancellation or no-show charges equivalent to the rate on the first night. 

Signature Suites 

All cancellations and changes must be received by 4.00pm local time at least 7 days prior to the expected arrival date, to avoid any cancellation or no-show charges equivalent to 100% of the entire stay. 

Exclusive Floor Hire 

A 50% non-refundable deposit is required at the time of booking and the remaining 50% is required 7 days prior to arrival (non-refundable). 

Early Departure  

In cases of early departure, the full amount of the original reserved stay will be due. 

Event Season: 

A 100% deposit of your entire stay will be charged at the time of booking. All cancellations and changes for all room types must be received by 4.00 pm local time, at least 30 days prior to the expected arrival date, to avoid the deposit being withheld. The same charges apply to no-shows and early departures. 

High Season: 

All cancellations and changes for all room types must be received by 4.00 pm local time at least 7 days before the expected arrival date, to avoid any cancellation or no-show charges equivalent to 100% of the entire stay. 

Guarantee Policy 

All Reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed Reservations are held until noon the day after the scheduled arrival.  

Please note, for The Maybourne Riviera, all Reservations are guaranteed with a credit card at the time of booking. 

Deposit Policy 

A deposit may be used as a method of guarantee. Wire transfer is accepted as a deposit method. 

Group Policy 

For Reservations requiring 10 rooms or more please contact our Groups Desk on 00 800 800 72869 (Belgium, France, Germany, Ireland, Spain, Switzerland and UK), 011 800 800 72869 (United States), elsewhere call +44 (0)20 7750 6760. Alternatively, you can email groups@maybourne.com. 

Dog Policy 

We understand the importance of your canine friends and are delighted to welcome both service animals and dogs to all of our Hotels. Kindly notify us of your dog's breed and weight in advance of arrival if you wish to bring a dog. 

• All dogs must be well trained 

• Dogs weighing more than 7kg may be permitted at the discretion of the Hotel's Managing Director

• Guests are only permitted to have one dog in any room or suite at any given time and must be kept on a leash when in public areas 

• Dogs cannot be left alone in any room or suite at any time 

• We reserve the right to review our accommodation commitment if operational issues occur 

• Any stains or damages must be paid for according to the cost of replacement or repair 

• An anti-allergy deep cleaning fee for all suite/room categories applies following the stay as follows: