Guest Services

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A hotel doorman in a bowler hat opens the door of a black taxi as a guest prepares to step out on the pavement outside the hotel entrance.

Welcome to The Berkeley

Guest Services

When you stay at The Berkeley, you’ll discover a service as inspiring as the surroundings. From the moment you arrive, you’ll be looked after by a team of doormen, concierges and guest relations, all there to make life as effortless or exciting as you choose. Arrivals by private transfer. Departures by private jet. Family days out or extra-special nights in. We’re ready and waiting to make your stay amazing.

Personalised Services

Every moment of staying at The Berkeley should feel easy and effortless.

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Concierge

Whether you’re relaxing in the hotel, or exploring Belgravia and beyond, our concierge team will make sure you have everything you need for your stay in London. Always on the pulse, our concierge team will share their insider knowledge on everything from shopping to sightseeing. Theatre seats or family adventures? Chauffeur-driven car or private jet? Just say the word.

Discover London from The Berkeley

Explore our curated Google Maps collections, thoughtfully designed to help you experience the city like a local.

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The Best of London Shopping

Discover London's most celebrated shopping destinations, from iconic department stores and designer flagships to charming neighbourhood boutiques.

Browse Concierge Favourites

Knightsbridge & Belgravia Highlights

Discover one of London's most stylish neighbourhoods, known for designer shopping, charming streets, landmark hotels and exclusive Belgravia architecture.

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Family Fun

A curated collection of London's finest family-friendly experiences, blending culture, adventure, imagination and discovery.

Browse Concierge Favourites

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Maybourne's Restaurants & Bars

Discover some of London’s most storied tables, bars and experiences, where exceptional cuisine, craftsmanship and atmosphere come together in signature Maybourne style.

Browse Concierge Favourites

Family Travel, Made Easier

Whether it's planning a day at London's museums, arranging a picnic in the park, booking a babysitter or creating a surprise for a little guest, our team is here to help. With insider knowledge of the city and a dedicated Kids Concierge, family stays are shaped around the things your children will love most.

Frequently Asked Questions

Find answers to frequently asked questions about The Berkeley including location, suites and rooms, wellness and dining.

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Our Concierge's London

No one knows London better than our concierge team. We can help you plan your city adventures. Here are some of our favourite outings to start you off…