Guest Services

A hotel doorman in a bowler hat opens the door of a black taxi as a guest prepares to step out on the pavement outside the hotel entrance.

Welcome to The Berkeley

Guest Services

When you stay at The Berkeley, you’ll discover a service as inspiring as the surroundings. From the moment you arrive, you’ll be looked after by a team of doormen, concierges and guest relations, all there to make life as effortless or exciting as you choose. Arrivals by private transfer. Departures by private jet. Family days out or extra-special nights in. We’re ready and waiting to make your stay amazing.

Personalised Services

Every moment of staying at The Berkeley should feel easy and effortless.

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Concierge

Whether you’re relaxing in the hotel, or exploring Belgravia and beyond, our concierge team will make sure you have everything you need for your stay in London. Always on the pulse, our concierge team will share their insider knowledge on everything from shopping to sightseeing. Theatre seats or family adventures? Chauffeur-driven car or private jet? Just say the word.

A tranquil view of a tree-lined lake in London’s Hyde Park with calm water reflecting the blue sky, framed by autumn foliage and distant city buildings on the horizon.
Black cabs and cars drive past a pedestrian crossing in front of a grand white townhouse on a tree-lined London street.

Our Concierge's London

No one knows London better than our concierge team. We can help you plan your city adventures. Here are some of our favourite outings to start you off…