IT Assistant

  • Corporate Office
  • IT
  • Full time

We are seeking an exceptional IT Assistant to join Maybourne Hotel Group Support office’s IT team.

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills and The Maybourne Riviera – five of the world's most renowned hotels. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

Main duties & responsibilities

As the IT Assistant you will be responsible for:

  • Supporting and assisting the IT Operations Manager for all three hotels, ensuring the highest levels of service are provided to guests and team members on a day-to-day basis
  • Supporting the IT Operations Manager as and when required, to ensure the Hotels are technologically advanced and efficient with all matters relating to hospitality IT
  • Maintaining PCs, printers, telephones and credit card terminals, coordinating quarterly preventative maintenance
  • Assist in the preparation of any ad-hoc analysis, reports or services as requested by Corporate Office or the Senior Hotel Management
  • Assist with out of hours support along with the entire IT team.

Entry Requirements

Successful candidates for our IT Assistant opportunity will have previous IT experience within a hotel environment together with:

  • Being able to demonstrate genuine dedication to Maybourne Hotel Group and show a commitment to consistent quality in our products and services.
  • A team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
  • Strong customer care skills and ability to work under pressure, with excellent attention to detail
  • A high standard of personal presentation with confident, professional and welcoming personality.

The IT Assistant will cover the weekend IT Support for our three London hotels with days off during the week.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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