Group Sales Manager

  • Corporate Office
  • Sales
  • Full time

We are seeking an experienced, driven and passionate Group Sales Manager to join the Maybourne Hotel Group.

 Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills and The Maybourne Riviera – five of the world's most renowned hotels. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

As a Group Sales Manager you will be responsible for proactively generating group enquiries and managing accounts for Maybourne Hotel Group including MICE agencies, UK Corporate Event Planners and other companies requiring group bookings.


Main duties & responsibilities

Main responsibilities will include:

  • Develop a close and productive working relationship with MICE agents, DMCs and Corporate Event planners.

  • Proactively target new group business opportunities for all Maybourne Hotel Group properties and provide leads for the Group Sales Team.

  • Obtain and maintain detailed product knowledge of all accommodation, private events and food & beverage.

  • Identify current market trends (via market and competitor analysis), recommending appropriate measures to ensure that the Group responds competitively.

  • Identify potential sources of business (using the various resources available) by analysing evidence of buyer activity in competitor hotels in order to gain market share and to follow up referred sales leads.

  • To conduct proactive calls with identified business sources, assess potential and arrange sales appointments (Goals will be set).

  • To proactively conduct weekly client appointments either in person or virtually within agreed parameters, completing call notes in Salesforce and instigating agreed follow up activities.

  • Conduct Sales trips to appropriate countries and relevant showcases/trade shows.

  • To conduct Familiarisation trips to ensure all agencies are kept up to date with the hotels.

  • To conduct show rounds of all hotel facilities to potential and existing clients ensuring that they are introduced to key Operational Managers and GM’s where appropriate. This may include evening client entertainment with Hotel teams.



Entry Requirements

Successful candidates for our Group Sales Manager opportunity will have

  • Knowledge and previous experience in a Group Sales environment, ideally within luxury hotels.
  • Excellent and consistent attention to detail.
  • Good knowledge of Microsoft Office, Salesforce and Opera.
  • Excellent team player – with the ability to work as part of a team with strong  communication skills.
  • Excellent telephone manner.
  • Polite, professional and articulate manner at all times.
  • To confidently liaise with management.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.


Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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