Group Sales Coordinator

  • Corporate Office
  • Sales

As a Group Sales Executive you will be responsible for daily administration and help with converting group enquiries for the Maybourne Hotel Group properties. This is an important role as it generates key revenue for Maybourne Hotel Group in both accommodation and events.

Main duties & responsibilities

Main responsibilities of the role include but are not limited to:

  • Pulling daily reports and distribute to the different departments, maintaining the filing system and general administration.

  • Handle small group / internal group requests from initial enquiry to contract stage.

  • Assist Group Sales Team in the organization of site visits and any other administrative tasks for the Head of Group Sales where necessary.

  • Ensure all telephone calls are answered quickly and efficiently within the required timeframe as per MHG Standards of Service. 

  • Negotiate with the client to ensure we are competitive with the competitive set and convert group business.

  • Pro-actively follow up on all provisional bookings, keeping the Head of Groups Sales and Sales Managers informed as to the progress of all bookings.

  • Issue contracts upon successful negotiation, this includes calculating deposits and understanding cancellation policies.

  • Ensure information is entered in to salesforce correctly and within company standards. Enter notes, contacts and correspondences to ensure activities are tracked.

Entry Requirements

Successful candidates for our Group Sales Coordinator opportunity will:

  • Have previous experience within a hotel corporate group sales environment.
  • Demonstrate genuine dedication to Maybourne Hotel Group and show a commitment to consistent quality in our products and services.
  • Have strong organisational and time management skills.
  • Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
  • Strong customer care skills and ability to work under pressure, with excellent attention to detail.
  • Possess an excellent telephone manner, verbal and written English.
  • Have a high standard of personal presentation with confident, professional and welcoming personality.

This is an exciting role for a talented, organised individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. You will demonstrate a positive can-do attitude and a genuine knowledge and interest in the luxury hospitality industry.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Paid Birthday Leave
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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