Data Analyst

  • Corporate Office
  • Revenue & reservations
  • Full time

We are seeking an exceptional Data Analyst to join the Maybourne Hotel Group team.

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills and The Maybourne Riviera – five of the world's most renowned hotels. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

Main Duties & Responsibilities

  • Data Collection and Analysis: Gather data from various sources, such as reservation systems, guest feedback, and operational records. Analyse large datasets using statistical techniques and data visualization tools to identify trends, patterns, and opportunities for improvement.
  • Create comprehensive reports and dashboards.
  • Competitive Analysis: Monitor and analyse the competitive landscape, including market trends, pricing strategies, and performance benchmarks.
  • Process Improvement: Collaborate with cross-functional teams to identify operational inefficiencies and propose data-driven solutions. Conduct root cause analysis and develop strategies to streamline processes, reduce costs, and enhance operational efficiency.
  • Data Integrity and Quality Assurance: Ensure data accuracy, integrity, and consistency by implementing robust data governance practices. Perform regular audits and validations to maintain data quality standards.

Entry Requirements

  • Degree in a relevant field such as data science, statistics, economics, or hospitality management.
  • Proven experience as a data analyst, preferably in the hospitality industry.
  • Strong analytical and problem-solving skills with the ability to work with large datasets.
  • Proficiency in data analysis tools such as SQL, Excel, and statistical software (e.g. R, Python).
  • Experience with data visualization tools such as Tableau, Power BI, or similar platforms.
  • Knowledge of statistical analysis techniques and predictive modelling.
  • Excellent communication skills with the ability to present complex data findings in a clear and concise manner.
  • Detail-oriented and able to handle multiple projects simultaneously while meeting deadlines.
  • Knowledge of hotel operations and revenue management principles is a plus with desired experience using Opera Cloud, Opera R&A, Salesforce, Cendyn experience desired.

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday. 
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates per overnight stay for yourself or your family across Maybourne.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.   
  • 50% Food and Beverage discount* across Maybourne.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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