Director of Digital Product Management - Fixed Term

  • Corporate Office
  • Marketing

e are seeking an exceptional Director of Digital Product Management to join the Maybourne Marketing team on Fixed Term basis for 12 months.

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory (Opening in Spring 2024) – some of the world's most renowned hotels. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests. 

As a Director of Digital Product Management you will manage all digital product development based on the digital strategy and product roadmap for Maybourne. You will act as the interface between the marketing department, internal and external design and build teams for all digital projects. You will engage with group, regional and hotel stakeholders to capture business requirements and champion digital development from initiation through to deployment.

Main Duties & Responsibilities

Main responsibilities of the Director of Digital Product Management role include but are not limited to:

  • Delivery of an exceptional digital guest brand experience ensuring the customer digital capabilities align with the brand framework.

  • Uses a structured process to interpret, analyse and capture business requirements for all digital platforms from direct users, internal and external stakeholders.

  • Management of a customer-centric design and build methodology to deliver and test regular increments of enhanced digital capability.

  • Management of company brand.com website and digital channels development budget and prioritisation of activity and expenditure against the product roadmap.

  • Overall business leadership of all digital development initiatives, and responsibility for product development, platform integration, program management, agency, content and testing resources.

  • Responsible for overall digital performance and quality measured by revenue, speed, conversion, resilience, up-time and level of defects.

Entry Requirements

This is an exciting role for a talented, organised individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. You will demonstrate a positive can-do attitude and a genuine knowledge and interest in the luxury hospitality industry.

Successful candidates for our Director of Digital Product Management opportunity will:

  • Is a credible subject matter expert in digital product management who fosters support and confidence from stakeholders at all levels of seniority.

  • Is extremely well organised and able to deliver projects on time and within budget.

  • Is thorough and rigorous in approach and strives for the highest quality of output.

  • Has good technical understanding and is able to interact fluently with technology development resources.

  • Has understanding of the commercial drivers of the business and is able to translate this into specific capabilities and requirements for the brand website.

  • Is articulate and able to author comprehensive documentation which is not ambiguous or open to interpretation.

  • Has a strong creative eye as well as attention for detail and can adhere to business processes and disciplines.

  • Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services.

  • Proven track record of previous experience in Digital, Online, Media or eCommerce.
  • Familiarity with web technologies, web programming languages, web page design/layout, email, SEO and website performance metrics using Google Analytics, Omniture Site Catalyst.

  • Demonstrated experience using web analytics data to inform design and product offering decisions. 

  • Business planning and digital strategy development experience including usability, mobile, CRM, SEO, SEM, and social media.

  • Experience leading large digital development projects for enterprise or brand level operations.

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday. 
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates per overnight stay for yourself or your family across Maybourne.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.   
  • 50% Food and Beverage discount* across Maybourne.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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