Rooms reservations agent

  • Corporate Office
  • Revenue & reservations
  • Fixed term

We are seeking a motivated Rooms reservations agent to join our reservations team on a fixed term basis for one year.

Claridge’s, The Connaught and The Berkeley, together the Maybourne Hotel Group, are three of the world’s most legendary luxury hotels, located in Mayfair and Knightsbridge in the heart of London. Although each hotel has its own distinct character and personality, all are defined by their impeccable service, timeless style and a commitment to giving guests an authentic and unique experience.

Main duties & responsibilities

  • Make reservations for our luxury rooms and suites across Claridge’s, The Berkeley and The Connaught, through calls, emails and third party agents
  • Ensure that our exacting standards are consistently reached throughout each call
  • Ensure that targets are met on a daily, weekly, monthly and annual basis, including call conversion, email and call handling, revenue and call handling standards
  • Maximise rooms and restaurant revenue through cross selling and up selling

Entry requirements

  • 4 or 5-star experience within a similar role is preferred
  • Excellent communication skills, fluent written and spoken English is essential for this role
  • Impeccable attention to detail
  • Ability to work in a high-pressured environment

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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