Surrenne - Wellness Club Director

• The Emory
• Spa
• Full time

We are seeking an experienced and dynamic Wellness Club Director to lead and manage the operations, performance, and administration of Surrenne. In this key role, you will take full responsibility for guest satisfaction, product quality, operational efficiency, and staffing. You will also oversee the financial performance of the spa, maximising revenue and profitability through strategic planning and robust management.

Main Duties & Responsibilities

Main responsibilities of the Wellness Club Director role include but are not limited to:

• Evolve and refine the Surrenne concept to continually enhance guest experiences.
• Collaborate with departments at The Berkeley and The Emory to ensure a seamless, high-quality guest experience across all aspects of the hotels.
• Work closely with Sales and Marketing department to develop and implement effective spa marketing initiatives.
• Regularly review competitor offerings and stay informed about industry trends both locally and globally.
• Develop and apply specialist knowledge of health and wellness trends to inform spa operations and guest offerings.
• Lead the onboarding of new team members, including departmental and hotel inductions, and ensure continuous colleagues’ development through training, performance appraisals, and mentoring.
• Manage recruitment, selection, and scheduling to ensure the right team is in place and operational needs are met. This includes overseeing rotas, holidays, and ensuring compliance with working time regulations.
• Take direction from the Global Head of Wellness and Longevity regarding overall strategy and operational direction.
• Regularly forecast and adjust strategies in response to anticipated trends in wellness and hospitality.
• Analyse monthly profit and loss statements and develop action plans to address variances, while driving revenue and profitability in line with the annual budget.
• Foster a positive team culture, ensuring open communication, collaboration, and high standards of service across the department.
• Lead and motivate Surrenne team to uphold hotel standards, ensuring exceptional guest service and satisfaction.
• Develop and execute a marketing plan to drive spa membership and manage member inquiries, including organising social and networking events to enhance engagement.
• Promote retail product sales by ensuring team proficiency in product knowledge and upselling techniques.
• Coordinate with Food and Beverage departments to meet the spa's culinary and beverage needs.
• Identify opportunities to enhance profitability through effective diary management, cost control, and upselling.
• work with Human Resources to support recruitment, recognition, retention, and team development efforts, including succession planning.
• Partner with the Learning and Development team to ensure comprehensive training strategies, including cross-training and leadership development.
• Adhere to the Maybourne Colleague Handbook, promoting best practices and fostering strong internal team relations.

Entry Requirements

Successful candidates for our Wellness Club Director opportunity will have:

• Proven leadership experience in a luxury spa or wellness environment.
• Strong financial acumen, with experience managing budgets and achieving revenue targets.
• Deep knowledge of health, wellness, and spa trends both locally and internationally.
• Exceptional communication and interpersonal skills with a strong ability to lead and inspire teams.
• Strong organisational skills and the ability to adapt to changing business needs.
• Passion for delivering exceptional guest experiences and upholding high standards.

What will you write in your Maybourne story?

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne.

At Maybourne It is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by realising a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing our digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences around the world.

Who thrives here?

You are passionate for our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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