Front Office Supervisor

  • The Connaught
  • Front office
  • Full time

We are looking for an engaging and inspiring Front Office Supervisor to join the award-winning 5-Star deluxe Connaught Hotel.

Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.

Main duties & responsibilities

As Front Office Supervisor, you will:

  • Ensure a smooth and efficient running of the shift adhering to the Connaught Standards and Procedures and exceeding guests’ expectations.
  • Consistently monitor and train all Receptionists in collaboration with the Front Office management team.
  • Be responsible to ensure all Receptionists are conversant with the company’s credit policy and all accounting procedures.
  • Cover shifts as and when required and assist colleagues in the department.

Entry Requirements

You must:

  • Be passionate, motivated, welcoming and highly organised to ensure that all requests and tasks are attended to without any delays.
  • Be well presented, have excellent communication skills and has a pleasant telephone manner.
  • Work well under pressure with excellent ability to co-ordinate efficiently with other departments and bring good administration and organisational skills.

We anticipate applicants will have previous experience as Front Office Supervisor and will have worked in a similar role within a luxury hotel environment.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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