Rooms Controller

  • The Connaught
  • Front office
  • Full time

We are looking for an engaging and inspiring Rooms Controller to join the award-winning 5-Star Connaught Hotel.

Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.

Main duties & responsibilities

As Room Controller, you will ensure a smooth and efficient running of the shift adhering to the Connaught Standards and Procedures. You will work closely with the Supervisors and Duty Managers in ensuring all payments and invoices are processed efficiently and effectively. You will be responsible to ensure all Receptionists are conversant with the company’s credit policy and all accounting procedures. You are also expected to cover shifts as and when required and assist colleagues in the department. Your main objective will be to ensure our guests requirements and needs are continuously met. You will have excellent personal presentation and interpersonal skills, with an excellent command of written and spoken English, as you will be responsible for operations of our online guest communication system.

Entry Requirements

You must be passionate, motivated, welcoming and highly organised to ensure that all requests and tasks are attended to without any delays. You will need to be well presented, have excellent communication skills and has a pleasant telephone manner. You need to work well under pressure with excellent ability to co-ordinate efficiently with other departments and bring good administration and organisational skills.

We anticipate applicants will have previous experience as Rooms Controller or Hotel Receptionist and will have worked in a similar role within a luxury hotel environment

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Paid Birthday Leave
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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