Receptionist

  • Claridge's
  • Front office
  • Full time

We are seeking an exceptional Receptionist to join the Claridge’s team.

Please note that this role requires to cover night shifts on rota basis (22:00pm - 08:00am), approximately each 3 - 4 weeks you will cover 1 - 2 weeks night shifts.

As Receptionist, you will provide a courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will be responsible for greeting guests in a warm friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone.

Main duties & responsibilities

  • Creating renowned memorable experiences for all our guests;
  • Checking our guests in and out, escorting them to their rooms and cross-selling the hotel’s departments. Building rapport with each individual guest, in order to create emotional bonds;
  • Performing the close of day function;
  • Ensuring that the day-business is complete and correct;
  • As part of your daily tasks you will also be required to take reservations and ensure that all instructions are carried out and processed accordingly;
  • Handling cash and foreign currency exchange;

Entry Requirements

Successful candidates for our Receptionist opportunity will:
  • Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences that result in lasting memories.
  • Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
  • Have immaculate personal presentation.
  • Be able to work in a pressured environment, and consistently reach our high standards.
  • Your shift pattern will be approximately three to four months of day shifts and three weeks of night shifts on a rotating basis.

You must be passionate, motivated, welcoming and highly organised to ensure that all requests are attended to without any delays. You will need to be well presented, have excellent communication skills and a pleasant telephone manner. You need to work well under pressure with excellent ability to co-ordinate efficiently with other departments and bring good administration skills.

We anticipate applicants will have previous experience as Receptionist and will have worked in a similar role within a luxury hotel environment.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Paid Birthday Leave
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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