Receptionist

  • Claridge's
  • Front office
  • Full time

We are seeking an exceptional Receptionist to join the Claridge’s team.

At the centre of London’s Mayfair, Claridge’s is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel’s original art deco interiors have been interwoven with modern flourishes. It also has a famous all-day dining restaurant, the Foyer & Reading Room, and two bars: Claridge’s Bar and the intimate Fumoir.

Main duties & responsibilities

As a Receptionist you will be responsible for:

  • Creating renowned memorable experiences for all our guests.
  • Checking our guests in and out, escorting them to their rooms and cross-selling the hotel’s departments. Building rapport with each individual guest, in order to create emotional bonds.
  • As part of your daily tasks you will also be required to take reservations and ensure that all instructions are carried out and processed accordingly.
  • Handling cash and foreign currency exchange.

Entry Requirements

Successful candidates for our Receptionist opportunity will:

  • Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories.
  • Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
  • Have immaculate personal presentation.
  • Be able to work in a pressured environment, and consistently reach our high standards.
  • Your shift pattern will be approximately three to four months of day shifts and three weeks of night shifts on a rotating basis.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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