Lobby Host/ess

  • Claridge's
  • Front office
  • Full time

Claridge’s is London’s art deco jewel, with a rich history and heritage that all started in the 19th century. Claridge's prides itself on impeccable service. For generations we’ve catered to our guests' every whim, both inside and outside the hotel, offering a unique, genuinely bespoke approach to meet the needs of the tired, the excited and the exacting traveller.

Main duties & responsibilities

  • Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional.
  • As a Host/ess you will be creating the first and last impressions to all of our guests.
  • Supporting the Front office team in ensuring guests are attended to in a timely manner.
  • You will greet our guests with confidence and deliver legendary customer service by assisting with knowledge of the local area and hotel.

Entry requirements

  • Passion for delivering outstanding customer service
  • Have a friendly and outgoing personality
  • Strong customer care skills
  • Ability to work under pressure
  • Excellent attention to detail
  • A high standard of personal presentation
  • Confident, professional and welcoming personality
  • Ability to deal with high profile clients in a professional manner

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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