In Room Dining Coordinator

  • Claridge's
  • Food & beverage
  • In Room Dining
  • Fixed term

We are seeking an experienced In Room Dining Coordinator to join our in room dining team. You will be responsible for taking food & beverage orders over the telephone, that will be served in the comfort of the guest's bedroom.

At the centre of London’s Mayfair, Claridge’s is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel’s original art deco interiors have been interwoven with modern flourishes, such as contemporary suites and a Michelin-starred restaurant, Fera at Claridge’s. It also has a famous all-day dining restaurant, the Foyer & Reading Room, and two bars: Claridge’s Bar and the intimate Fumoir.

Main duties & responsibilities

  • Ensure that all guest's food and beverage requests and orders are taken accurately and efficiently, accurately charge to the guest rooms
  • Coordinate the in room dining team to ensure items are delivered in timely manner
  • Update guest profiles with their preferences in order to exceed expectations
  • Maintain the highest possible standards within the in room Dining team
  • Support the team during service to ensure a smooth operation
  • Ensure that the pantry areas, equipment and utensils are always kept clean and tidy
  • Maintain a positive relationship with the in room dining and kitchen team

Entry Requirements

  • Experience as a coordinator within a food & beverage setting or as waiter/ waitress in a fast paced environment
  • 4 or 5-star experience is essential for this role
  • Ability to demonstrate excellent food & beverage knowledge
  • Excellent communication skills, fluent spoken English is essential, with clear telephone manner
  • Ability to work in a high pressured environment
  • Outstanding attention to detail
  • Ability to deal with high profile clients in a profession manner

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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