Guest Relations Manager

  • Claridge's
  • Guest Experience and Services
  • Fixed term

We are seeking an exceptional Guest Relations Manager who strives for service perfection, and the ultimate in luxury guest experience.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room. 

Main Duties & Responsibilities

As Guest Relations Manager you will be responsible for:

  • Creating renowned memorable experiences for all our VIP guests, ensuring the seamless running of their entire stay, from pre- arrival through to departure and post departure follow up.
  • Ensuring that a comprehensive guest history is maintained and utilised throughout all departments.
  • Reaching all targets, including, service standards, guest profiling, payroll, revenue, upselling and cross-selling.
  • Leading and developing a successful team, including all training and performance management.
  • Management of guest amenity, VIP and loyalty programs.

Entry Requirements

Successful candidates for our Guest Services Manager opportunity will:

  • Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
  • Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service
  • Be able to motivate and lead a team, is adaptable and has exceptional interpersonal and communication skills.
  • Immaculate personal presentation
  • Ability to deal with high profile guests in a professional manner

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

 

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday. 
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates per overnight stay for yourself or your family across Maybourne.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.   
  • 50% Food and Beverage discount* across Maybourne.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Apply Now