Guest Services Executive

  • Claridge's
  • Front office
  • Full time

We are looking for a strong, motivated individual, ideally someone who has worked in a similar role within the hospitality or travel and tourism industry. The person will be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.

As Guest Relations Executive you will be responsible for creating a warm and friendly welcome to all our guests when they arrive. You will ensure that our guests receive our award winning service and exceed our service standards during their stay. 

You will have the opportunity to be creative and imaginative in meeting their every need and adding surprises and special touches to create a memorable experience.

Your role will also involve coordination and communication with many of the hotels departments to ensure the guest experience is seamless in delivery.

Main duties & responsibilities

  • Ensure accurate arrival reports, guest history and billing information
  • Review VIP arrival’s report as well as arrange and confirm reservations of regular guests
  • Ensure VIP status and VIP amenities are correctly recorded in arriving reservations; you will process and produce amenities lists
  • Ensure a smooth check in and check out for our guests when necessary, maintaining our thorough standards
  • Maintain and build rapport with each individual guest, to build guest profiles in order to create memorable experiences
  • Support the guest services manager and guest services executives with other administration tasks where necessary

Entry Requirements

  • Experience within a reception or front office environment, within a 4 or 5 star environment would be preferential
  • Passion for highly personalised service
  • Be a team player with good communication skills
  • Ability to work in a high pressured environment
  • Excellent attention to detail
  • Strong customer care skills
  • Ability to work under pressure
  • Excellent attention to detail
  • A high standard of personal presentation
  • Confident, professional and welcoming personality
  • Ability to deal with high profile clients in a professional manner

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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