Guest Services Coordinator

  • Claridge's
  • Front office
  • Full time

We are seeking a motivated guest services coordinator to join the guest services team, responsible for the administrative support for the guest services team.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s.  The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

Main duties & responsibilities

  • Ensure accurate arrival reports, guest history and billing information
  • Review VIP arrival’s report as well as arrange and confirm reservations of regular guests
  • Ensure VIP status and VIP amenities are correctly recorded in arriving reservations; you will process and produce amenities lists
  • Ensure a smooth check in and check out for our guests when necessary, maintaining our thorough standards
  • Maintain and build rapport with each individual guest, to build guest profiles in order to create memorable experiences
  • Support the guest services manager and guest services executives with other administration tasks where necessary

Entry Requirements

  • Experience within a reception or front office environment, within a 4 or 5 star environment would be preferential
  • Passion for highly personalised service
  • Be a team player with good communication skills
  • Ability to work in a high pressured environment
  • Excellent attention to detail

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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