Guest Services Coordinator

  • Claridge's
  • Front office
  • Full time

We are seeking a motivated guest services coordinator to join the guest services team, responsible for the administrative support for the guest services team.

At the centre of London’s Mayfair, Claridge’s is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel’s original art deco interiors have been interwoven with modern flourishes, such as contemporary suites and a Michelin-starred restaurant, Fera at Claridge’s. It also has a famous all-day dining restaurant, the Foyer & Reading Room, and two bars: Claridge’s Bar and the intimate Fumoir.

Main duties & responsibilities

  • Ensure accurate arrival reports, guest history and billing information
  • Review VIP arrival’s report as well as arrange and confirm reservations of regular guests
  • Ensure VIP status and VIP amenities are correctly recorded in arriving reservations; you will process and produce amenities lists
  • Ensure a smooth check in and check out for our guests when necessary, maintaining our thorough standards
  • Maintain and build rapport with each individual guest, to build guest profiles in order to create memorable experiences
  • Support the guest services manager and guest services executives with other administration tasks where necessary

Entry requirements

  • Experience within a reception or front office environment, within a 4 or 5 star environment would be preferential
  • Passion for highly personalised service
  • Be a team player with good communication skills
  • Ability to work in a high pressured environment
  • Excellent attention to detail

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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