Guest Relations Executive

• Claridge's
• Guest Experience and Services
• Guest Relations
• Full time

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s.  The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

Claridge’s is one of London’s premiere party venues for guests from rock stars to royalty. From grand balls to cocktail parties, our legendary Art Deco hotel offers an exquisite setting for celebrations large and small.

Main Duties & Responsibilities

We are looking for a strong, motivated individual, ideally someone who has worked in a similar role within the hospitality or travel and tourism industry. The person will be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.

As Guest Relations Executive you will be responsible for creating a warm and friendly welcome to all our guests when they arrive. You will ensure that our guests receive our award winning service and exceed our service standards during their stay. 

You will have the opportunity to be creative and imaginative in meeting their every need and adding surprises and special touches to create a memorable experience.

Your role will also involve coordination and communication with many of the hotel's departments to ensure the guest experience is seamless in delivery.

As a Guest Relations Executive, you will also be responsible for:

• Ensure accurate arrival reports, guest history and billing information
• Review VIP arrival report as well as arrange and confirm reservations of regular guests
• Ensure VIP status and VIP amenities are correctly recorded in arriving reservations; you will process and produce amenities lists
• Ensure a smooth check in and check out for our guests when necessary, maintaining our thorough standards
• Maintain and build rapport with each individual guest, to build guest profiles in order to create memorable experiences
• Support the guest services manager and guest services executives with other administration tasks where necessary

Entry Requirements

• Experience within a reception or front office environment, within a 4 or 5 star environment would be preferential
• Passion for highly personalised service
• Be a team player with good communication skills
• Ability to work in a high pressured environment
• Excellent attention to detail
• Strong customer care skills
• Ability to work under pressure
• Excellent attention to detail
• A high standard of personal presentation
• Confident, professional and welcoming personality
• Ability to deal with high profile clients in a professional manner

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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