Front Office Manager

  • Claridge's
  • Front office
  • Full time

We are seeking an exceptional Front Office Manager to join and lead the Claridge’s Front Office team.

At the centre of London’s Mayfair, Claridge’s is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel’s original art deco interiors have been interwoven with modern flourishes. It also has a famous all-day dining restaurant, the Foyer & Reading Room, and two bars: Claridge’s Bar and the intimate Fumoir.

Main Duties & Responsibilities

As Front Office Manager you will be responsible for:

  • Creating renowned memorable experiences for all our guests.
  • Leading and developing the Reception and Guest Relations team.
  • Achieving the departmental objectives of maximising occupancy.
  • Maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished.
  • Ensuring guest service is maintained to the Maybourne Hotel Group standards.
  • Recruitment, evaluation and development of employees as well as managing performance.
  • Ensuring that training is carried out as appropriate, correcting and giving constructive directions where ever it is needed.

Entry Requirements

Successful candidates for our Front Office Manager opportunity will:

  • Have proven experience working within a similar position within a luxury environment.
  • Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences that result in lasting memories.
  • Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
  • Have proven experience in leading and developing a strong team.
  • Have immaculate personal presentation.
  • Be able to work in a pressured environment, and consistently reach high standards.

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday. 
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates per overnight stay for yourself or your family across Maybourne.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.   
  • 50% Food and Beverage discount* across Maybourne.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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