Floor Supervisor

  • Claridge's
  • Housekeeping
  • Full time

We are seeking an exceptional Floor Housekeeper to join the Claridge’s team.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

Main duties & responsibilities

As a Floor Housekeeper you will be responsible for:

  • The seamless running of your assigned section of our unique rooms
  • The supervision of your housekeeping team, including Room Attendants and House Porters, in order to provide memorable experiences for our guests.
  • Ensuring that the highest standards are maintained at all times.
  • The development and ongoing learning of Room Attendants and House Porters
  • Ensuring that each of our unique rooms, finest linens and amenities are kept in exceptional condition.

Entry Requirements

Successful candidates for our Floor Housekeeper opportunity will:

  • Have excellent communication skills, and be able to lead and manage a large team.
  • Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
  • Demonstrate an absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
  • Be motivated, creative and have worked in a similar role, within a five star environment.
  • You will have a passion for quality products and service, be a team player who is an avid learner who wants to be challenged and developed.
  • Be able to work under pressure, and be able to adapt to our guests ever changing needs.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Paid Birthday Leave
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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