Duty Manager

  • Claridge's
  • Front office
  • Full time

We are seeking a motivated duty manager to join the front office team, responsible overseeing the guest experience, liaising between departments and handling challenging guests and situations.

At the centre of London’s Mayfair, Claridge’s is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel’s original art deco interiors have been interwoven with modern flourishes, such as contemporary suites and a Michelin-starred restaurant, Fera at Claridge’s. It also has a famous all-day dining restaurant, the Foyer & Reading Room, and two bars: Claridge’s Bar and the intimate Fumoir.

Main duties & responsibilities

  • Ensure that complaints are dealt with quickly and efficiency with tact and diplomacy
  • Liaise with all relevant departments to ensure exceptional guest service
  • Assist in managing and leading the reception team, including assisting with training requirements for the department
  • Support the reception team when necessary with check in and check out
  • Assist in achieving the departmental objectives of maximizing occupancy, maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished

Entry requirements

  • Experience within a similar role in a fast paced luxury environment is essential
  • Passion for highly personalised service
  • Be a team player with good communication skills
  • Ability to work in a high pressured environment
  • Excellent attention to detail

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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