Director of Spa

  • Claridge's
  • Spa
  • Full time

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. AS well as Claridge’s Food & Beverage outlets and Events spaces, Claridge’s Spa is an epicentre of wellness, showcasing healing rituals, a knowledge of restorative body work and the latest bio-innovation to amplify emotional, physical and spiritual wellbeing.

Main Duties & Responsibilities

As Director of Spa at Claridge’s, you will lead the team and Spa operation at the newly created Claridge’s Spa designed by Andre Fu, one of Asia’s leading interior space designers. The 7000 sq. ft. spa hosts seven luxury treatment rooms, a hair salon, gym and pool with additional planning for further wellness space to come.

You will act as a role model to demonstrate unique standards of guest service and delivery of treatments. You will demonstrate knowledge of leading a team, experience of promoting spa services and sale of products as well as hands on delivery of treatments. Additionally, you will work with our external partners on delivering the highest standard and range of services. Training will be provided in respect of our bespoke and unique spa offering and we will actively support your personal growth and career development.

Entry Requirements

You will be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills. You will be well presented with excellent attention to detail. In addition, you will be flexible and well organised.

Other skills that will need to be demonstrated include:

  • Strategic agility and ability to deliver shareholder value
  • Be a proven effective people leader
  • Current in depth knowledge of fitness and wellness trends
  • Extensive knowledge in delivery of spa treatments such as Swedish and Deep Tissue Massage
  • Shiatsu, Thai Massage and Reflexology are of advantage
  • Strong customer care skills
  • A high standard of personal presentation
  • Confident, professional and welcoming personality
  • Ability to deal with high profile clients in a professional manner

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday. 
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates per overnight stay for yourself or your family across Maybourne.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.   
  • 50% Food and Beverage discount* across Maybourne.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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