Concierge Coordinator

  • Claridge's
  • Concierge
  • Full time

A fantastic opportunity has arisen for an ambitious Concierge Coordinator to join our Concierge team at Claridge's.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s.  The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

Main duties & responsibilities

As Concierge Coordinator you will be an exceptional team player and have a passion for delivering an outstanding guest experience. You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience at Claridge's.

Main responsibilities of the role include but are not limited to:

  • Provide an efficient support to the concierge team, which shall include but not be limited to writing, answering and sending emails, answering telephone calls and completing daily administrative tasks.
  • Ensure you become a known point of contact within the department and develop and maintain excellent working relationships with guests and staff.
  • Provide administrative support to the departmental manager and trainer by assisting with training plans, SOP updates and co-ordinate training within the department.
  • Maintain an up to date working knowledge of hotel services and products.
  • Respond to all guests and departmental requests in a timely manner.

Entry Requirements

Successful candidates for our Concierge Coordinator opportunity will demonstrate genuine dedication to Claridge's and show a commitment to consistent quality in our product and service.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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