Cellar Master

  • Claridge's
  • Purchasing
  • Full time

We are seeking an exceptional Cellar Master to join the Claridge’s team.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

Main Duties & Responsibilities

  • Maintaining the Cellar operations and Stock Management to optimise the efficiency of the Beverage team.
  • Accepting and checking thoroughly deliveries of wines, spirits and other beverages.
  • Cross-checking and matching delivery notes with purchase orders for correct wines, correct vintages and correct prices of wines delivered.
  • Reporting and communicating vintage variations, cuvees variations, price increases/decreases, wines out of stock, wines about to run out and any other important communication received from suppliers.
  • Reporting any delivery problem or supply gaps to the director of wine and purchasing manager.
  • Working closely with the Director of Wine and make sure the stock PAR Level of wines is kept according to guidelines.
  • Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional across all teams.
  • Ensuring that our standards are adhered to at all times.
  • Ensuring that licensing laws, health and safety legislation is adhered to.

Entry Requirements

  • Demonstrate a good knowledge of wines and spirits.
  • Have a keen interest in all beverages, vintages, wine styles and wine producers.
  • Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
  • Provide intuitive service, with an absolute understanding of our guests' needs to create exceptional service experiences, that result in lasting memories
  • Be motivated, creative and have worked in a similar role, within a five-star or fine dining environment.
  • You will have a passion for food and quality products, be a team player and proven leader
  • Be fluent in spoken and written English, a second language is desirable, however this is not a prerequisite.
  • Demonstrate the ability to work in a pressured environment with the most demanding guests.
  • Demonstrate a good knowledge of Excel, Adaco Software and Enterprise and Micros.

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday. 
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates per overnight stay for yourself or your family across Maybourne.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.   
  • 50% Food and Beverage discount* across Maybourne.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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