Assistant Front Office Manager

  • Claridge's
  • Front office
  • Full time

We are seeking an exceptional Assistant Front Office Manager to join the Claridge’s team.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room. 

Main duties & responsibilities

  • Creating renowned memorable experiences for all our guests.
  • Supervising the Reception team
  • Achieving the departmental objectives of maximising occupancy
  • Maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished
  • Ensuring guest service is maintained to the Maybourne Hotel Group standards
  • Evaluating employees, recommend promotion, and manage performance including conducting disciplinary hearings
  • Ensuring that training is carried out for new employees and inspecting their work, correcting and giving directions where ever it is needed

Entry Requirements

  • Experience within a similar role in a fast paced luxury environment is essential
  • Passion for highly personalised service
  • Be a team player with good communication skills
  • Ability to work in a high pressured environment
  • Excellent attention to detail
  • Ability to demonstrate leading and managing a large team

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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