Assistant Director of Human Resources

  • Claridge's
  • Human resources
  • Full time

We are seeking an exceptional Assistant Director of Human Resources to join the Claridge’s team.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, Claridge’s Restaurant and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

The Assistant Director of Human Resources is key in efficiently supporting the leadership and highly effective performance of the Human Resources Department through professional planning, management and administration of HR operational activities in line with Claridge’s strategy and vision.

Main Duties & Responsibilities

As an Assistant Director of Human Resources you will be responsible for:

  • Act as a strategic partner to department head, providing advice and guidance to all departments within Claridge’s across the Human Resources remit, including; recruitment and selection, performance management, employee relations, payroll and reward and recognition.
  • Provide effective leadership throughout the department, developing a strong team culture and ethos which supports high levels of guest service delivery, effective communication and knowledge sharing.
  • Maintain up to date knowledge of best practice and suggest initiatives and schemes to enhance Claridge’s colleague proposition.
  • Support colleagues and managers with succession planning initiatives which support retention of talent within the Claridge’s and Maybourne.
  • Assisting in the training and development of colleagues alongside the Learning and Development manager
  • Handle ER related matters and seek advice when required, ensuring company policy and best practice is adopted and matters are communicated to the Director of Human Resources
  • Contribute to the strategic direction of the HR function in line with Claridge’s vision, values and goals.
  • Proactively promote and represent Claridge’s and Maybourne in the external market place, maintain a valuable network and access to up to date information and best practice within the HR arena and industry.

Entry Requirements

Successful candidates for our Assistant Director of Human Resources opportunity will:

  • Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
  • Have worked within a similar role within the hotel or hospitality industry.
    Have a well rounded background across the HR remit and be able to demonstrate proven experience of UK employment law.
  • Excellent IT and administration skills
  • Have immaculate personal presentation, with a welcoming personality
    Be able to work in a fast paced environment, maintaining high standards and detail, and consistent colleague care.

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday. 
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates per overnight stay for yourself or your family across Maybourne.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.   
  • 50% Food and Beverage discount* across Maybourne.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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