Guest Relations Host

  • Claridge's
  • Spa
  • Full time

We are seeking an exceptional Health Club & Spa Host to join and drive our new Health Club and Spa at Claridge’s.

At the centre of London’s Mayfair, Claridge’s is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel’s original art deco interiors have been interwoven with modern flourishes. It also has a famous all-day dining restaurant, the Foyer & Reading Room, and two bars: Claridge’s Bar and the intimate Fumoir.

Main duties & responsibilities

  • Making reservations and develop excellent product and treatment knowledge, in order to advise clients of the products and treatments that would suit their needs.
  • Responsible for opening up the Health Club and Spa in the morning, meeting and greeting guests and visitors throughout the day. Processing payments, controlling any reception based administration/filing, processing vouchers and membership and mail order product sales are also part of this position.
  • Ensuring that all facilities are kept immaculate e.g. fruits, water, juices and towel supplies for the guests are restocked.

Entry Requirements

  • Strong customer care skills
  • Ability to work under pressure
  • Excellent attention to detail
  • A high standard of personal presentation
  • Confident, professional and welcoming personality
  • Ability to deal with high profile clients in a professional manner

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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