Deputy Events Operations Manager
Claridge’s is one of London’s premiere party venues for guests from rock stars to royalty. From grand balls to cocktail parties, our legendary Art Deco hotel offers an exquisite setting for celebrations large and small.
Claridge’s Private Events provides intimate dining for a small gathering through to a large function such as a society wedding, ball or state banquet. Claridge's Ballroom is also an impressive venue for business conferences, launches, receptions and annual events.
We are seeking in individual who strives to deliver an experience not just an event. The ideal candidate would be well organised, have exceptional attention to detail and outstanding interpersonal skills and will be driven by passion.
Main Duties & Responsibilities
As Deputy Events Operations Manager you will be responsible for full time and casual staff ensuring the seamless running of the department by developing the team to provide excellent customer service, and exceed our high legendary standards.
You will take over any responsibility required in the absence or the Events Operations Manager.
You will be responsible in assisting in the achievement of optimum profitability and maintaining the financial control of the department.
As a main contact person during an event you will be confident and will be able to manage the event in accordance to the guest wishes and exceed their expectations. You will be keen to share your ideas with staff members in terms of training and further development of the department and be passionate in developing new innovations in service delivery.
Entry Requirements
- Excellent communication skills
- Ability to work under pressure
- Able to demonstrate management skills of a large team
- Excellent leadership skills
- Exceptional attention to detail
- Ability to demonstrate 5* service in Food & Beverage
Benefits Package
Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
- Referral Scheme ‘Introduce a Star’.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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