Luggage Porter

• The Berkeley
• Concierge
• Full time

A fantastic opportunity has arisen for a passionate Luggage Porter to join our Concierge team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, Michelin-starred dining in ‘Marcus’ by Marcus Wareing and our Bamford Health Club & Spa.

Main duties & responsibilities

As a Luggage Porter you will demonstrate excellent communication skills and be passionate about providing exceptional service to our guests at The Berkeley. You must maintain high knowledge of Hotel information and special events in order to respond to guest enquiries.

Main responsibilities of the role include but are not limited to:

• Provide the most welcoming and accommodating service to all guests, in compliance with departmental SOP’s, Berkeley standards and LQA/Forbes standards.
• Operate an effective luggage service to guest satisfaction and adhere to security standards while storing and handling guest luggage.
• Assist the Concierges on duty and Front Office team to ensure a smooth running of the daily Front of House operations. 
• Maintain a professional, helpful and friendly attitude towards guest and colleagues at all times.
• Answer all guest queries and follow up on any guest requests to ensure they are fully satisfied with the service provided. 

Entry Requirements

Successful candidates for our Luggage Porter opportunity will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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