Lobby Host/ess

  • The Berkeley
  • Concierge
  • Full time

A fantastic opportunity has arisen for an energetic Lobby Host/ess to join our Concierge team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, Michelin-starred dining in ‘Marcus’ by Marcus Wareing and our Bamford Health Club & Spa.

Main duties & responsibilities

As a Lobby Host/ess you will provide a courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will be responsible for welcoming and escorting guests in a warm friendly manner and be a true ambassador for excellent service.

Main responsibilities of the role include but are not limited to:

  • Escort guests to their desired location.
  • Discretely inform the appropriate departments and management of VIP arrivals.
  • Deal with any queries promptly, efficiently and pleasantly.
  • Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries.
  • Establish, promote and maintain good public relations and enhance sales for the hotel at every opportunity.

Entry Requirements

Successful candidates for our Lobby Host/ess opportunity will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Paid Birthday Leave
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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