Guest Relations Manager

  • The Berkeley
  • Front office
  • Full time

A unique opportunity has arisen for an experienced and energetic Guest Relations Manager to join our Front Office team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, Michelin-starred dining in ‘Marcus’ by Marcus Wareing and our Bamford Health Club & Spa.

Main duties & responsibilities

As Guest Relations Manager you will oversee and confidently lead the Guest Relations department within the hotel. As a passionate leader, you will be supervising an experienced and ambitious team of individuals and ensure that the highest standards of guest services are maintained at all times. Under the direction of the Director of Rooms, you will assist in achieving the department's goals and general business objectives.

Main responsibilities of the role include but are not limited to:

  • Ensure that the Guest Relations team is correctly staffed and trained with a suitable team for their function, and ensure that team members can perform their duties to the standard required by the hotel as well as LQA/Forbes standards.
  • Check the arriving guest lists highlighting any special requests and distribute these lists to all the relevant departments, ensuring that all pre-arrival checks and correct allocations have been made. 
  • Attend to any guest comments brought to your attention either directly or through the Director of Rooms, Hotel Manager, or Head of Department(s) and deal with these efficiently and courteously.
  • Ensure that the Front Office department is kept informed of all guest activity for their arrival, stay and departure and of any special requirements or changes pertaining to reservations, groups, Private Events, packages and promotions.
  • Co-ordinate with other departments within the hotel and Maybourne Hotel Group wherever necessary and promote good inter-departmental relationships.

Entry Requirements

Successful candidates for our Guest Relations Manager opportunity will need to have excellent communication, administration and organisational skills. You need to work well under pressure with excellent ability to coordinate efficiently with other departments and bring solid experience as an established leader with you. 

We anticipate applicants will have previous leadership experience in Guest Relations/Front Office Operations and will have worked in a similar role within a luxury hotel environment. 

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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