A unique opportunity has arisen for an experienced and energetic Guest Relations Manager to join our Front Office team at The Berkeley.
With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, Michelin-starred dining in ‘Marcus’ by Marcus Wareing and our Bamford Health Club & Spa.
As Guest Relations Manager you will oversee and confidently lead the Guest Relations department within the hotel. As a passionate leader, you will be supervising an experienced and ambitious team of individuals and ensure that the highest standards of guest services are maintained at all times. Under the direction of the Director of Rooms, you will assist in achieving the department's goals and general business objectives.
Main responsibilities of the role include but are not limited to:
Successful candidates for our Guest Relations Manager opportunity will need to have excellent communication, administration and organisational skills. You need to work well under pressure with excellent ability to coordinate efficiently with other departments and bring solid experience as an established leader with you.
We anticipate applicants will have previous leadership experience in Guest Relations/Front Office Operations and will have worked in a similar role within a luxury hotel environment.
Terms & conditions apply to all benefits
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.Apply Now