Guest Relations Executive

• The Berkeley
• Front office
• Fixed term

A fantastic opportunity has arisen for a passionate Guest Relations Executive to join our Guest Relations team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are by leading designers, and London’s original fashionista afternoon tea is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace with its inspired interior styling, Michelin-starred dining in Marcus and Bamford Wellness Spa.

Main duties & responsibilities

As a Guest Relations Executive you will ensure that our guests receive our award winning service and exceed our service standards during their stay. You will have the opportunity to be creative and imaginative in meeting their every need and adding surprises and special touches to create a memorable experience.

Main responsibilities of the role include but are not limited to:

• Monitor daily arrival reports and highlight special guest requests, ensuring that correct information is being passed on to relevant departments in a timely manner.
• Attend daily morning meetings and communicate special arrivals and share relevant information about VIP guests and stay requests with the hotel team.
• Arrange special amenities for guests celebrating special events such as birthdays, anniversaries, etc., which are tailored to each individual’s personality and expectations.
• Provide a warm welcome to guests upon arrival at the hotel and ensure that guests are being looked after to their complete satisfaction during their stay at The Berkeley.
• Consistently encourage guest comments and follow up vigorously any complaint until it has been resolved and guests are fully satisfied.
• Assist the Guest Relations Manager in arranging regular departmental training and help to identify any training needs.

Entry Requirements

Successful candidates for our Guest Relations Executive opportunity will need to have excellent communication skills and a pleasant telephone manner. You need to work well under pressure with excellent ability to coordinate efficiently with other departments and bring good administration and organisational skills.

We anticipate applicants will have previous experience in Reception or Guest Relations and will have worked in a similar role within a luxury hotel environment. 

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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