Events Operations Manager

  • The Berkeley
  • Events
  • Full time

A unique opportunity has arisen for an exceptional Events Operations Manager to join our Events & Groups team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, Michelin-starred dining in ‘Marcus’ by Marcus Wareing and our Bamford Health Club & Spa.

Main duties & responsibilities

As an Events Operations Manager you will be an exceptional team leader and have a passion for delivering an outstanding guest experience. You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience at The Berkeley.


Main responsibilities of the role include but are not limited to:

  • Assist the Head of Events in managing and supervising the Banqueting Department and the areas in which banqueting takes place in such a way that company standards are achieved and maintained in respect of quality, quantity and service.
  • Supervise each Conference and Banqueting event in accordance to the customer’s wishes as specified on the event order.
  • Manage a highly motivated and energetic team of permanent and casual staff members, ensuring that regular training is provided and high performance levels are maintained at all times. 
  • Take responsibility of assigned events and handle guest complaints and requests up to standards and be comfortable dealing with high profile guests. 
  • Prepare monthly administration and forecasts for the team and ensure departmental updates are being shared regularly with the Head of Events and Hotel Manager. 

Entry Requirements

Successful candidates for our Events Operations Manager opportunity will need to be well presented, have excellent communication skills and strong leadership experience. We anticipate applicants will have previous experience as a manager and will have worked in a similar role within a luxury hotel environment.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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