Concierge

  • The Berkeley
  • Concierge
  • Full time

A fantastic opportunity has arisen for a passionate Concierge to join our award-winning team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, Michelin-starred dining in ‘Marcus’ by Marcus Wareing and our Bamford Health Club & Spa.

Main duties & responsibilities

As a Concierge you will be passionate about creating the most unique and memorable stay experiences for our guests. As an excellent and confident communicator, you will have the ability to interact with guests and make them feel welcome and cared for during their stay at The Berkeley. 

Main responsibilities of the role include but are not limited to:

  • Assist guests with all queries about hotel facilities as well as events and upcoming functions. 
  • Confidently make recommendations to guests in regards to any sightseeing tours, food & beverage outlets, shopping opportunities and local attractions. 
  • Ensure clear communication is maintained between Concierge and Reception to ensure a smooth running of the Front Office operations. 
  • Assist the Concierge Manager with the daily administration and coordination of mail and parcels. 
  • Ensure internal and external guest bookings are made in a timely manner and according to our guests' needs and expectations. 
  • Liaise with the Fleet Service department to organize transportation for our guests when required. 
  • Assist the Concierge Manager in the departmental training of new team members and ensure that all relevant system usage and hotel standards are being explained in full detail. 

Entry Requirements

Successful candidates for our Concierge opportunity will need to be well presented, have excellent communication skills and a pleasant telephone manner. We anticipate applicants will have previous experience as a Concierge and will have worked in a luxury hotel environment.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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