Concierge Coordinator

  • The Berkeley
  • Concierge
  • Full time

A fantastic opportunity has arisen for an ambitious Concierge Coordinator to join our Concierge team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are by leading designers, and London’s original fashionista afternoon tea is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace with its inspired interior styling, Michelin-starred dining in Marcus and Bamford Wellness Spa.

Main duties & responsibilities

As Concierge Coordinator you will be an exceptional team player and have a passion for delivering an outstanding guest experience. You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience at The Berkeley.

Main responsibilities of the role include but are not limited to:

  • Provide an efficient support to the concierge team, which shall include but not be limited to writing, answering and sending emails, answering telephone calls and completing daily administrative tasks.
  • Ensure you become a known point of contact within the department and develop and maintain excellent working relationships with guests and staff.
  • Provide administrative support to the departmental manager and trainer by assisting with training plans, SOP updates and co-ordinate training within the department.
  • Maintain an up to date working knowledge of hotel services and products.
  • Respond to all guests and departmental requests in a timely manner.

Entry Requirements

Successful candidates for our Concierge Coordinator opportunity will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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