Assistant Front Office Manager

  • The Berkeley
  • Front office
  • Full time

A fantastic opportunity has arisen for an ambitious and experienced Assistant Front Office Manager to join our Front Office team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, Michelin-starred dining in ‘Marcus’ by Marcus Wareing and our Bamford Health Club & Spa.

Main duties & responsibilities

As Assistant Front Office Manager you will be an established and confident leader who is genuinely passionate about creating unique guest experiences within a highly demanding and luxurious environment. You will be assisting the Director of Rooms in leading the Front Office team and ensuring a smooth running of the daily Front Office operations. 


Main responsibilities of the role include but are not limited to:

  • Oversee and direct Front Office operations, supervising the team and ensuring that guest needs are met according to hotel standards and guest expectations.
  • Liaise with Guest Relations and the Diplomatic Visits Manager to ensure VIPallocations are made, amenities are arranged and VIP guests are met.
  • Assist in the training of new starters and current team members by regularly mentoring them and ensure that the team is fully knowledgeable of internal standards as well as LQA and Forbes standards. 
  • Confidently handle any guest complaints and ensure that suitable solutions are found in a timely manner and to the satisfaction of our guests. 
  • Assist the Director of Rooms in organizing departmental meetings, produce meeting minutes and assist with the creation of action plans.
  • Oversee all arrivals and allocations according to requests and availability and communicate any updates/changes/special requests to the relevant departments. 
  • Manage and maximize up selling opportunities within the department.

Entry Requirements

Successful candidates for our Assistant Front Office Manager opportunity will need to be well presented, have excellent communication skills and a pleasant telephone manner. We anticipate applicants will have previous experience as Front Office Supervisor/Assistant Manager and will have worked in a similar role within a luxury hotel environment.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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