Assistant Front Office Manager

  • The Berkeley
  • Front office
  • Full time

A fantastic opportunity has arisen for an experienced and passionate Assistant Front Office Manager to join the Front Office team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, Michelin-starred dining in ‘Marcus’ by Marcus Wareing and our Bamford Health Club & Spa.

Main Duties & Responsibilities

As an Assistant Front Office Manager will be an established and confident leader who is genuinely passionate about creating unique guest experiences within a highly demanding and luxurious environment. You will be assisting the Front Office Manager in leading the Front Office team and ensuring a smooth running of the daily Front Office operations.

Main responsibilities of the Assistant Front Office Manager include, but are not limited to:

  • Oversee and direct Front Office operations, supervising the team and ensuring that guest needs are met according to hotel standards and guest expectations.
  • Liaise with Guest Relations and the Diplomatic Visits Manager to ensure VIP allocations are made, amenities are arranged, and VIP guests are met.
  • Assist in the training of new starters and current team members by regularly mentoring them and ensure that the team is fully knowledgeable of internal standards as well as LQA and Forbes standards.
  • Confidently handle any guest complaints and ensure that suitable solutions are found in a timely manner and to the satisfaction of our guests.
  • Assist the Director of Rooms in organizing departmental meetings, produce meeting minutes and assist with the creation of action plans.
  • Oversee all arrivals and allocations according to requests and availability and communicate any updates/changes/special requests to the relevant departments.
  • Manage and maximize up selling opportunities within the department.

Entry Requirements

Successful candidates for the Assistant Front Office Manager will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.

The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills.  Knowledge of Opera PMS is a plus.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour employee assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
  • Instant employee recognition and award programme with generous prizes.
  • Employee of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday. 
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne Hotel Group.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.   
  • 50% Food and Beverage discount* across the Maybourne Hotel Group.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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