Reception Supervisor

• The Berkeley
• Front office
• Full time

A fantastic opportunity has arisen for an experienced and passionate Reception Supervisor to join the Front Office team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, Michelin-starred dining in ‘Marcus’ by Marcus Wareing and our Bamford Health Club & Spa.

Main Duties & Responsibilities

As a Reception Supervisor you will be responsible for the smooth running of the shift at the Front Desk, delegating all tasks from the shift duties list and assisting the Receptionists where necessary. Throughout your shift, you will complete general reception duties, allocate rooms best suitable for each guest and ensure that credit procedures are followed.

Main responsibilities of the Reception Supervisor include, but are not limited to:

• Provide the most welcoming and accommodating service to all guests, in compliance with departmental Standard of Procedures (SOPs) and hotel service standards aspects.
• Monitor and coach all reception staff to assure guest satisfaction.
• Assure a smooth and economical operation in consideration of guest service and revenue.
• Maintain and maximize hotel revenue.
• Ensure the shift is well managed by communicating with all relevant departments.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.

Entry Requirements

Successful candidates for the Reception Supervisor will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.

The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills.  Knowledge of Opera PMS is a plus.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have previous experience as Receptionist and will have worked in a similar role within a luxury hotel environment.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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