Assistant Head Concierge

  • The Berkeley
  • Concierge
  • Full time

Assistant Head Concierge
The Berkeley

A fantastic opportunity has arisen for an experienced and passionate Assistant Head Concierge to join the Concierge team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar and The Berkeley Bar & Terrace.

Main Duties & Responsibilities

As Assistant Head Concierge you will provide an efficient and friendly service to our guests in respect of information, theatre bookings, restaurant bookings and to promote the hotel and company facilities wherever possible and for each member of the department to be fully trained on induction in their department area, and all other hotel outlets.

 

Main responsibilities of Assistant Head Concierge include, but are not limited to:

  • To ensure you become a known point of contact within the department and you develop and maintain excellent working relationships with guests and staff.
  • Maintain an up to date working knowledge of hotel services and products.
  • Respond to all guests and departmental requests in a timely fashion.
  • Adhere to and incorporate into your daily routines the departmental Berkeley standards.
  • To be fully conversant with all concierge procedures.
  • To Ensure Berkeley Standards, LQA Standards and Forbes standards are met and team members are constantly trained, updated and assessed on these standards.

Entry Requirements

Successful candidates for our Assistant Head Concierge opportunity will need to be well presented, have excellent communication skills and pleasant telephone manner. We anticipate applicants will have previous experience as Senior Concierge or Assistant Head Concierge and will have worked in a luxury hotel environment.

The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday. 
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates per overnight stay for yourself or your family across Maybourne.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.   
  • 50% Food and Beverage discount* across Maybourne.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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