• About Us - Luxury Hotel Mayfair 5
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    • Cookies Policy

      GENERAL INFORMATION

      This policy describes how Maybourne Hotels Limited ("we", "us", "our") uses cookies when you interact with our websites, such as www.maybourne.com, www.the-berkeley.co.uk, www.the-connaught.co.uk and www.claridges.co.uk (together the "websites").
      Our websites use cookies to improve your browser experience and to allow us to improve our websites.  This cookie policy provides you with clear and relevant information about the cookies we use and the particular purposes for using those cookies.   

      YOUR CONSENT

      By continuing to use our websites you are agreeing to us placing cookies on your computer.  Please read this cookie policy carefully for more details about the information we collect when you use these websites.

      If you do not wish to accept cookies in connection with your use of one of our websites, you must stop using this website.

      WITHDRAWING CONSENT

      Once you have given us your consent to the use of cookies, we shall store a cookie on your computer or device to remember this for next time.  This will expire periodically.  If you wish to withdraw your consent at an earlier time, you will need to delete your cookies using your internet browser settings. For details on how to delete cookies, please see below.

      WHAT IS A COOKIE?

      A cookie is a small file of letters and numbers that are placed on your browser or the hard drive of your computer.  There are many functions cookies serve. For example, they can help remember username and preferences, analyse how well websites are performing, or even recommend relevant content. Full details on the types of cookies we use are set out below.

      WHAT PERSONAL INFORMATION IS COLLECTED?

      Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

      WHAT SORT OF COOKIES DO OUR WEBSITES USE?

      [Note: if possible,  it would be preferable to state for each class of cookies if they are third or first party and if they are session or persistent]

      Cookie Name State Purpose More information
      ASP.NET ASP.NET- SessionID First party This cookie is essential for site functionality and is used to store and retrieve values for a user as they navigate the site. It is held temporarily in memory and is deleted when the browser is closed. microsoft.com
      Google _utma
      _utmb
      _utmc
      _utmz
      _ga

      PREF
      Third party These cookies are used to collect information about how visitors use our site. Google Analytics collects anonymous information such as pages you visit on this site, the browser and operating system you use and time spent viewing pages. The purpose of this information is to help us improve the site for future visitors. The cookie PREF is used to remember the visitor’s basic preferences such as whether they want search results in English or whether they have opted for a SafeSearch setting. This cookie will expire in two years’ after creation. Click here for an overview of privacy at Google
      Ektron EkAnalytics
      EktGUID
      ecm
      First party These cookies are implmented by the CMS solution to establish how visitors use the site, and to track anonymous users and providde analytics    
      Turn.com Fc
      uid
      Third party These are cookies set when implementing vieo from Youtube, these track the video interactions.   
      Doubleclick.net Drt_
      id

      Third party This cookie is used to identify track visitors across all websites serving advertising by Google and DoubleClick, so that Google can target ads to those visitors' interests.     

      Generally, our cookies perform up to four different functions:

      1. Essential cookies
      Some cookies are essential for the operation of our website. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.

      2. Performance Cookies
      We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or website services that we think will be of interest to you based on your usage of the website.

      3. Functionality Cookies
      We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access one of websites, and recall your customisation preferences, such as which regional edition of the website you want to see when you log in.

      4. Behaviourally Targeted Advertising Cookies
      We  (and our advertisers) use cookies to serve you with advertisements that we believe are relevant to you and your interests.

      5.  Google Analytics
      Our website uses google analytics, for more information about, please see Google's help pages and privacy policy:
           Google's Privacy Policy
           Google Analytics Help pages
           
      Google have developed the Google Analytics opt-out Browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js).  
      If you want to opt-out of Google Analytics you can download and install the add-on for your web browser.   For more information, click here:  https://tools.google.com/dlpage/gaoptout?hl=en.

      HOW TO DELETE AND BLOCK COOKIES?

      Cookies help you to get the most out of our websites. However, if you do wish to disable our cookies then please follow the instructions below on how to disable them.

      Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

      You can easily remove any cookies that have been created in the cookie folder of your browser. For example, if you are on Windows machine, here are the steps on how to use Windows Explorer to erase cookie files:
       
      * Click on 'Windows Explorer'
      * Select the 'Search' button on the tool bar
      * Enter “cookie” into the search box field for 'Folders and Files'
      * Choose 'My Computer' in the 'Look In' drop down menu
      * Click on 'Search Now'
      * Select and open the folders that are retrieved
      * Click to highlight any cookie file
      * Click the 'Delete' key to erase the cookie file
       
      If you don't have Windows Explorer, click the “Help” function on your “Start” button and enter “cookies” to search for information on how to locate the folder.  Further information can be found at the links below:
      •    Cookie settings in Firefox
      •    Cookie settings in Chrome
      •    Cookie settings in Safari

      You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies initially.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our websites.

      If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.

      DO WE TRACK WHETHER USERS OPEN OUR EMAILS?

      Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

      For more about cookies please go to www.allaboutcookies.org

      CHANGES TO THIS POLICY

      Any changes we may make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes.

    • Maybourne Hotel Group 

      41 - 43 Brook Street
      Mayfair
      London W1K 4HJ
      United Kingdom

      Telephone: +44 (0)20 7107 8800
      Fax: +44 (0)20 7107 8900
      Email: info@maybourne.com