Director of Sales - Leisure

  • Corporate Office
  • Sales
  • Full time

We are seeking an exceptional Director of Sales for Leisure to join the Maybourne Hotel Group Sales team.

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – six of the world's most renowned hotels. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

Based in London, as a Director of Sales - Leisure you will manage the UK and European market including Fashion Houses for Maybourne Hotel Group, top consortia agencies such as American Express FH&R, American Express UK & Europe and Serandipian Agencies in European Regions.

Main Duties & Responsibilities

Main responsibilities of the role include but are not limited to:

  • Develop a close and productive working relationship with leisure agencies & corporate European companies in UK and Europe.
  • Identify current market trends (via market and competitor analysis), recommending appropriate measures to ensure that the Group responds competitively.
  • Identify potential sources of business (using the various resources available) by analysing evidence of buyer activity in competitor hotels in order to gain market share and to follow up referred sales leads.
  • To conduct proactive calls with identified business sources, assess potential and arrange sales appointments (Goals will be set).
  • To proactively conduct 8 weekly client appointments either in person or via zoom internally within agreed parameters, completing call notes in Salesforce and instigating agreed follow up activities.
  • Conduct Sales trips to appropriate countries and attend American Express showcases and Virtuoso and Serandipian showcases.
  • To conduct Familiarisation Trips to ensure all agencies are kept up to date with the hotels.
  • To conduct show rounds of all hotel facilities to potential and existing clients ensuring that they are introduced to key Operational Managers and GM’s where appropriate. This will include evening client entertainment with hotel teams, Roadshows Events and Tradeshows worldwide.
  • To conduct sales presentations and represent the Group at relevant agencies.

Entry Requirements

Successful candidates for our Director of Sales - Leisure opportunity will:

  • Fluent in French language is imperative as you will work closely with The Maybourne Riviera in France.
  • Fluent in German language is highly desirable.
  • Have previous experience within a hotel corporate group sales environment.
  • Possess an excellent telephone manner, verbal and written English.
  • Have strong organisational and time management skills.
  • Strong customer care skills and ability to work under pressure, with excellent attention to detail.
  • Have a high standard of personal presentation with confident, professional and welcoming personality.
  • Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
  • Demonstrate genuine dedication to Maybourne Hotel Group and show a commitment to consistent quality in our products and services.

This is an exciting role for a talented, organised individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. You will demonstrate a positive can-do attitude and a genuine knowledge and interest in the luxury hospitality industry.

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour employee assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
  • Instant employee recognition and award programme with generous prizes.
  • Employee of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday. 
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne Hotel Group.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.   
  • 50% Food and Beverage discount* across the Maybourne Hotel Group.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Apply Now