IT systems support analyst

  • Corporate Office
  • IT
  • Full time

We are seeking an experienced system support analyst to join the IT team, responsible for assisting with in-house and 3rd party applications, databases as well creating custom reports.

Claridge’s, The Connaught and The Berkeley, together the Maybourne Hotel Group, are three of the world’s most legendary luxury hotels, located in Mayfair and Knightsbridge in the heart of London. Although each hotel has its own distinct character and personality, all are defined by their impeccable service, timeless style and a commitment to giving guests an authentic and unique experience.


Main duties & responsibilities

  • Work as part of team they need to find an experienced systems support analyst with a demonstrable understanding of multiple applications, databases and servers. Ideally candidate will have experience working within hospitality industry
  • Primarily responsible for assisting with in-house and 3rd party applications, databases as well creating custom reports and building SQL queries to facilitate business needs

Entry requirements

  • Extensive experience in a similar role, ideally within a hotel environment
  • Have a track record supporting multiple applications with a good knowledge of SQL and database management
  • Experience building custom SQL queries and reports using Crystal and/or SSRS. Any experience with Opera BI tool would also be a real advantage
  • Excellent understanding of the software development life cycle
  • Team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills
  • Strong customer care skills and ability to work under pressure, with excellent attention to detail
  • To be proactive in identifying critical business, technical, and/or operational issues and then drive issues to resolution

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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