Reception manager

  • The Connaught
  • Front office
  • Full time

An exceptional opportunity has arisen for a passionate Reception manager to lead the Reception team at the award-winning 5-star Connaught Hotel.

Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, two Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.

Main duties & responsibilities

As Reception manager you will lead the Reception team in the delivery of an exceptional guest experience at the Connaught. You will be responsible in managing, directing and supporting the Reception team members and must demonstrate a high level of professionalism and efficiency at all times. The Reception manager must lead the team development ensuring that all colleagues are encouraged, nurtured and motivated. You must have the ability to make decisions confidently, must remain calm and focused when faced with emergency and security situations as well as use good judgement to escalate situations whenever appropriate. You must ensure that guests are provided with outstanding and consistent service throughout their stay at the Connaught and always aim to exceed expectations.

Entry requirements

You will be an accomplished manager who shares our passion for delivering an amazing and outstanding guest service with proven experience in Front Office within a similar establishment is essential. You will need to demonstrate the ability to communicate at all levels within the organisation with strong inter-personal and people management skills. An excellent and confident communicator, you will take a hands-on and proactive approach to your role with a key focus on developing and supporting your team members.

This is a fantastic opportunity to join the award winning team in one of London’s most renowned hotels and offers excellent opportunities for career development and progression.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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