Front Office Manager

  • The Connaught
  • Front office
  • Full time

An exceptional opportunity has arisen for a passionate Front Office Manager to lead the Front Office team at the award-winning 5-star Connaught Hotel.

Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.

Main duties & responsibilities

As a Front Office Manager you will be:

  • Ensuring the smooth running of the Front office team and the delivery of an exceptional guest experience at The Connaught
  • Ensuring that guests are provided with outstanding, personalised and consistent service throughout their stay at The Connaught and always aiming at exceeding their expectations
  • Encouraging team development and training and ensuring that all colleagues are supported and motivated

Entry Requirements

You will:

  • Be an accomplished manager who shares our passion for delivering an amazing and outstanding guest service
  • Have a proven experience in Front Office within a similar establishment is essential
  • Need to demonstrate the ability to communicate at all levels within the organisation with strong inter-personal and people management skills
  • Have an excellent and confident communicator
  • Take a hands-on and proactive approach to your role with a key focus on developing and supporting your team members

This is a fantastic opportunity to join the award winning team in one of London’s most renowned hotels and offers excellent opportunities for career development and progression.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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