Front Office Manager

  • The Connaught
  • Front office
  • Full time

An exceptional opportunity has arisen for a passionate Front Office Manager to lead the Front Office team at the award-winning 5-star Connaught Hotel.

Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.

Main Duties & Responsibilities

As a Front Office Manager you will be:

  • Ensuring the smooth running of the Front office team and the delivery of an exceptional guest experience at The Connaught
  • Ensuring that guests are provided with outstanding, personalised and consistent service throughout their stay at The Connaught and always aiming at exceeding their expectations
  • Encouraging team development and training and ensuring that all colleagues are supported and motivated

Entry Requirements

You will:

  • Be an accomplished manager who shares our passion for delivering an amazing and outstanding guest service
  • Have a proven experience in Front Office within a similar establishment is essential
  • Need to demonstrate the ability to communicate at all levels within the organisation with strong inter-personal and people management skills
  • Have an excellent and confident communicator
  • Take a hands-on and proactive approach to your role with a key focus on developing and supporting your team members

This is a fantastic opportunity to join the award winning team in one of London’s most renowned hotels and offers excellent opportunities for career development and progression.

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.

Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday. 
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.

Memorable experiences

  • Preferential room rates per overnight stay for yourself or your family across Maybourne.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.   
  • 50% Food and Beverage discount* across Maybourne.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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