Front of house manager

  • The Connaught
  • Front office
  • Full time

A fantastic opportunity has arisen for a passionate Front of House Managerat the award-winning 5-Star Connaught Hotel.

Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, two Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.

Main duties & responsibilities

Reporting directly to the Hotel Manager, the Front of House Manager is responsible for overseeing the day to day running and the strategic planning of delivery of the Front Office, Concierge and Guest Relations operation at the Connaught; ensuring the delivery of exceptional service standards across all areas.

The Front of House Manager will be responsible for the management and review of all aspects of the operation including our people, standards implementation, guest service satisfaction and revenue. You will be responsible for the creation, management and fulfilment of your departments budgets and forecasts in conjunction with individual outlet Managers.  In addition you will focus on maximising the profitability of all the Front of House outlets, whilst initiating new concepts and ideas.

You will also be responsible for managing the completion of annual reviews and evaluating annual Front of House objectives making sure that these are shared with all colleagues and reflect individual team objectives and the bigger picture goals.

Entry requirements

We are looking for a self-motivated forward thinking individual who brings proven Front Office  management experience within a luxury, multi-outlet environment. The ideal candidate will need to demonstrate high levels of guest focus and display that they have a solid financial and commercial awareness. You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business. You will have a hands-on approach and take a proactive role with departmental managers in order to identify and support needs at all levels. You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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