Director of Rooms

  • Claridge's
  • Front office
  • Full time

We are looking for a self-motivated forward thinking individual who brings proven Rooms Division management experience within a luxury, multi-outlet environment. The ideal candidate will need to demonstrate high levels of guest focus and display that they have a solid financial and commercial awareness. You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business. You will have a hands-on approach and take a proactive role with departmental managers in order to identify and support needs at all levels. You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team.

At the centre of London’s Mayfair, Claridge’s is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel’s original art deco interiors have been interwoven with modern flourishes. It also has a famous all-day dining restaurant, the Foyer & Reading Room, and two bars: Claridge’s Bar and the intimate Fumoir.

Main duties & responsibilities

The Director of Rooms will be responsible for the management and review of all aspects of the operation including our people, standards implementation, guest service satisfaction and revenue. You will be responsible for the creation, management and fulfilment of your divisions budgets and forecasts in conjunction with individual outlet Managers.  In addition you will focus on maximising the profitability of all the Rooms outlets, whilst initiating new concepts and ideas.

You will also be responsible for managing the completion of annual reviews and evaluating annual Rooms Division objectives making sure that these are shared with all colleagues and reflect individual team objectives and the bigger picture goals.

Reporting directly to the Hotel Manager, the Director of Rooms is responsible for overseeing the day to day running and the strategic planning of delivery of the Rooms Division operation at Claridge’s; ensuring the delivery of exceptional service standards across all areas.

Entry requirements

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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