Receptionist

  • Claridge's
  • Front office
  • Full time

We are seeking a motivated receptionist to join the reception team, responsible for welcoming our exacting guests.

At the centre of London’s Mayfair, Claridge’s is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel’s original art deco interiors have been interwoven with modern flourishes, such as contemporary suites and a Michelin-starred restaurant, Fera at Claridge’s. It also has a famous all-day dining restaurant, the Foyer & Reading Room, and two bars: Claridge’s Bar and the intimate Fumoir.

Main duties & responsibilities

  • Ensure a smooth check in and check out for our guests, maintaining our thorough standards
  • Maintain and build rapport with each individual guest, to build guest profiles in order to create memorable experiences
  • Support the supervisors and duty managers in complaint handling
  • Handle cash and foreign currency exchange

Entry requirements

  • Experience as a receptionist within a fast paced luxury environment would be preferential
  • Passion for highly personalised service
  • Be a team player with good communication skills
  • Ability to work in a high pressured environment
  • Excellent attention to detail

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Apply Now