Key Room Attendant
We are seeking an exceptional Key Room Attendant to join the Claridge’s team.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
Main Duties & Responsibilities
- Ensuring that the highest possible standard of cleanliness is achieved, supplies are replenished, and that our guests are made to feel at home.
- Creating renowned memorable experiences for all our guests.
- Keeping the maid service area, cupboards and guest corridors clean and tidy.
- Reporting defects in the room, to ensure that our standards remain at the highest level.
- Assist in training of Room Attendants as well as periodically supervise the entire floor as required in line with demands of the business levels
Entry Requirements
- Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
- Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service
- Have ideally worked in a similar role within a hotel environment.
- Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
- Ability to work under pressure with excellent attention to detail
- A high standard of personal presentation and a confident, professional and welcoming personality
Benefits Package
Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour employee assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant employee recognition and award programme with generous prizes.
- Employee of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne Hotel Group.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across the Maybourne Hotel Group.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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