Receptionist

  • The Berkeley
  • Front office
  • Part time

We are currently seeking an exceptional Receptionist on a part-time basis, working 3 days per week. As a Receptionist you will be responsible for creating a warm and friendly welcome to our guests at arrival and ensuring their stay is special and memorable.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are by leading designers, and London’s original fashionista afternoon tea is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, two Michelin-starred dining in Marcus and the Bamford Haybarn Spa, with heavenly swimming pool.

Main duties & responsibilities

You will ensure seamless check-in, rooming and departure of the hotel by learning about our guests and creating a personalised service.As a Receptionist you will also be checking reservation details, upselling and maximising revenue, and promoting our hotel outlets and services at all times. You will be also responsible for an allocated float, daily banking and handling cash.

Entry requirements

We are looking for an enthusiastic and motivated Receptionist, who we anticipate will have worked in a similar role within the hospitality industry. The ideal candidate will be a team player who is a fast learnr, adaptable and has exceptional interpersonal and communication skills.

Other skills that will need to be demonstrated include:

  • Excellent guest care skills
  • Ability to work under pressure
  • Fluent level of spoken English
  • Excellent telephone manner
  • Confident, professional and welcoming personality
  • A high standard of personal presentation
  • Knowledge of Opera PMS is an advantage

Benefits package

  • Competitive salary
  • Preferential room rates for yourself and family across Maybourne Hotel Group
  • 50% food & beverage discount across Maybourne Hotel Group
  • Vast range of learning and development programmes, for colleagues and managers at all levels
  • Opportunities for transfer and promotion across Maybourne Hotel Group
  • Social events & activities
  • Wellbeing events & activities
  • Critical illness cover
  • Season ticket loan
  • Additional benefits & initiatives may be available in local properties

Terms & conditions apply to all benefits

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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